Hospitality Management ERP Software: 8 Points of Comparison

Cutthroat competition to provide personalized services and a battle of loyalty programs to attract customers are some of the aspects that define the modern hospitality industry. This massive overhaul is witnessed with the advent of many small and medium players who are giving the big businesses in the industry, a run for their money.

Modern hospitality establishments such as hotels and restaurants need strong and customizable business management systems to stay ahead of their competitors. By deploying ERP software, they can reduce manual processes and spend more time in strategizing to better serve their customers.

Here are eight features your prospective ERP Software must have to support your hospitality business.

Inventory Tracking

Keeping track of every single item that comes into the storehouse and goes out is important in order to measure the quantity of products getting consumed. Without having control on this, you would not be able to spot the most and least used items in your stock or identify the product cost you need to optimize.

An ideal hotel and Restaurant management software automates stock tracking and makes managing them much easier. The system allows setting alerts that would notify users in advance to stock up critical products before they run out or clear the stocks that are about to expire. This way, it helps you achieve more optimized inventory and reduce waste.

Central Reservation System

ERP systems complemented with dedicated reservation module can efficiently checks and displays bookings schedules with information about current and upcoming reservations on its dashboard. It enables easy monitoring and managing of bookings and allocations while prevents overbookings or any duplication.

With significantly fast inputting and editing options, these modern restaurant hotel management software would make you more efficient to provide better customer service, serve more guests, and thus increase business revenue.

Offer Best Customer Service

Dealing with customers is critical to the hospitality industry. Collecting and organizing guests’ data makes it easy for businesses to keep in touch with current and past customers, run tailor-made loyalty programs, know their preferences and accordingly design marketing campaigns that convert.

ERP software integrated with CRM (customer relationship management) module streamlines customer data from multiple systems and use this information to create better customer interactions. With this module, you can attain a well-organized feedback system to personalize the customer experience and improve services to attract more guests.

Staff Allocation System

Every hotel and restaurant business needs staffs. Managing them efficiently improves workflow and overall performance of the business.

An ERP software with HCM (human capital management) tool automates HR processes and connects staffs from all departments.(Read More)