Cutthroat competition to provide personalized
services and a battle of loyalty programs to attract customers are some
of the aspects that define the modern hospitality industry. This massive
overhaul is witnessed with the advent of many small and medium players
who are giving the big businesses in the industry, a run for their
money.
Modern hospitality establishments such as hotels
and restaurants need strong and customizable business management systems
to stay ahead of their competitors. By deploying ERP software, they can
reduce manual processes and spend more time in strategizing to better
serve their customers.
Here are eight features your prospective ERP Software must have to support your hospitality business.
Inventory Tracking
Keeping track of every single item that comes
into the storehouse and goes out is important in order to measure the
quantity of products getting consumed. Without having control on this,
you would not be able to spot the most and least used items in your
stock or identify the product cost you need to optimize.
An ideal hotel and Restaurant management software
automates stock tracking and makes managing them much easier. The
system allows setting alerts that would notify users in advance to stock
up critical products before they run out or clear the stocks that are
about to expire. This way, it helps you achieve more optimized inventory
and reduce waste.
Central Reservation System
ERP systems complemented with dedicated
reservation module can efficiently checks and displays bookings
schedules with information about current and upcoming reservations on
its dashboard. It enables easy monitoring and managing of bookings and
allocations while prevents overbookings or any duplication.
With significantly fast inputting and editing options, these modern restaurant hotel management software would make you more efficient to provide better customer service, serve more guests, and thus increase business revenue.
Offer Best Customer Service
Dealing with customers is critical to the
hospitality industry. Collecting and organizing guests’ data makes it
easy for businesses to keep in touch with current and past customers,
run tailor-made loyalty programs, know their preferences and accordingly
design marketing campaigns that convert.
ERP software integrated with CRM (customer
relationship management) module streamlines customer data from multiple
systems and use this information to create better customer interactions.
With this module, you can attain a well-organized feedback system to
personalize the customer experience and improve services to attract more
guests.
Staff Allocation System
Every hotel and restaurant business needs staffs.
Managing them efficiently improves workflow and overall performance of
the business.
An ERP software with HCM (human capital management) tool automates HR processes and connects staffs from all departments.(Read More)
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